IS SHIPPING FREE?

Shipping is free WORLDWIDE on all ITEMS.

WHEN WILL I RECEIVE MY ORDER?

After confirming the purchase. all products are shipped freely, safely, and securely with FedEx International Priority or DHL Express from Morocco to your front door. Products are guaranteed to arrive to you. Once the shipping is processed, we will provide you with a tracking number so you can check the status of your package online. We ship and send the product according to the method you have chosen, either by our shipping agent or through the Express service.

Estimated shipping times:

- Europe: 1 - 3 business days

- USA & Canada: 2 - 5 business days

- Japan and South Korea: 5-8 business days

- Australia and New Zealand: 5-8 business days

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. VAT, import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. 

We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CANCEL AN ORDER?

Orders that you submit online can not be canceled if it’s already been shipped, and you may need to wait until you receive the package in order to return it.

RETURN AND 14 DAY MONEY BACK GUARANTEE :

You may return any unused items in their original condition within 14 days of delivery for a full refund of the cost of your product including shipping.

You will be responsible for the return delivery costs. We'll pay the return delivery costs if the return is a result of our error (you received an incorrect item etc.). 

You should expect to receive your refund immediately after receiving the returned item at our level. 

If you need to return an item you may contact us via email at [email protected] or by Whatsapp at 00212xxxxxxx. 

It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. The shipping cost back to us is at the charge of the customer. 

When a return is completed the same Credit Card or PayPal account you used for the purchase will be credited in the 24 hours after the return in our logistic center.